Delivery & Returns – ATOLYESTONE

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Delivery & Returns


Country

Delivery Type

Cost

Service Description*

UK

Standard Shipping

Free

1 Business Day

EU

Express Shipping

Free

1-2 Business Days

Turkey

Standard Shipping

Free Shipping (From Turkey)

3-5 Business Days

USA

Express Shipping

Free

1-3 Business Days

Canada

Express Shipping

Free

2-3 Business Days

Russia

Express Shipping

Free

2-3 Business Days

Rest of World

Express Shipping

Free

2-3 Business Days


*Does not include delays that could be caused at the customs of the recipient country.
**Shipping only available to business addresses in Moscow and St. Petersburg.

Refund & Exchange Policy

All orders are shipped via our contracted shipping provider, DHL, and can be tracked at all times by using the tracking number that will be provided to you after your purchase.

If you find yourself dissatisfied or required to change your purchase in some way, you are entitled to request a refund.

Atolyestone is able to refund merchandise purchases within 14 days of delivery or 30 days if the item is damaged or faulty. In order to be a valid return, the product must be sent back to Atolyestone in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Certified Mail.
Once the product has been deemed an eligible return, Atolyestone will refund the customer the funding spent on the returned products minus shipping and packaging. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the User within 5 days of the receipt of the refund request. Any item deemed unsuitable for resale due to different packaging, misuse, alterations or damage will not be accepted by Atolyestone and will be returned to the customer. If you wish to exchange the items you purchased for a different size or colour, please contact us. You may be required to pay duties, taxes and other applicable fees during the exchange process, and said exchange depends on the available stock at Atolyestone.

Gift Returns

If you are returning an item you have received as a gift, you may return said item in exchange for store credit, which will be credited toward a purchase you can make through the online store within one year of exchange. You will be responsible for paying any additional cost differences, shipping costs or other applicable fees. For any further inquiries about these or any other policies we have, please don’t hesitate to contact us

Faulty Product

We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 30 days of receiving the items. For correspondence please use support@atolyestone.com

Changing your Mind

It is okay to change your mind. We are happy to exchange or refund your order. However, we must be informed within 14 days of receiving your items. If you are willing to return or exchange some of your items please email support@atolyestone.com

ATOLYESTONE LTD

307 LINEN HALL

162-168 REGENT STREET

LONDON W1B 5TE

UNITED KINGDOM

Please note that for returns or refunds, the shipping costs will be covered by the buyer.
The buyer must use registered / track-able shipping services and inform Atolyestone with the tracking number.

  

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