Atolyestone is a high-end jewellery brand based in London, which is focused on harmonizing the traditional jewelry crafting techniques with modern gold and silver jewelry trends. Using only the highest quality materials, we strive to create uniquely designed jewellery and accessories that set themselves apart from the norm.

Yes. We exclusively use recycled and repurposed precious metals, and source all diamonds and gemstones from conflict-free, fully traceable suppliers. Our packaging is made from FSC-certified materials, and we uphold rigorous ethical and sustainable standards across every aspect of our offices, workshops, and production processes.

Definitely not. Our expert artisans craft each order by hand in our own facilities to ensure an unmatched authenticity and character. 

You can contact us by sending a mail to support@atolyestone.com, through the live support on our website, by calling us from +44 20 3663 0230 between 10am - 5pm GMT, or by filling out our contact form.

We accept all major credit cards, including Visa, Mastercard, AMEX, Discover, and we accept PayPal payments, Apple Pay, Google Pay and direct bank transfer. Flexible installment payments are available through Shop Pay and Klarna in eligible regions and currencies.

If your product has not shipped yet, you can contact us via our website, or you can mail us at support@atolyestone.com. We will be happy to assist you. You can cancel your order, change the shipping address, and change sizes before shipment. (If you decide to get a different item, you might have to pay a price difference according to the item you choose.)

All prices are VAT included. Any additional taxes and duties are covered for the USA and UK orders. Please note that for other countries, any unforeseen customs duty payments will not be covered.

We ship worldwide.

No. All of your purchases are sent worldwide free of charge. However, you may have to cover customs fees depending on your location.

An order confirmation email containing the details of your order will be automatically sent after purchase to the email address you provided during checkout. A tracking number will also be provided when your item gets shipped.

If your product has not shipped yet, you can contact us via our website, or you can mail us at support@atolyestone.com. We will be happy to assist you.

Please do not hesitate to contact us if you encounter any issues. We will do our best to resolve the issue and ensure you receive your order as quickly as possible.

Our products are shipped only after undergoing three stages of quality control. However, if you receive a product damaged during transport, please contact us via email or our website, and we will be happy to replace it for you.

If you are not satisfied with your jewelry for whatever reason, you can request a refund or an exchange within 30 days. The product should be in its original packaging and show no signs of damage or misuse. Eligible returns must be sent via registered mail. We will refund you the amount you paid for the order.

You can contact us via our website, or send an email to support@atolyestone.com. Be sure to include your name and order number in your message so we can help you faster.

No. We cover any fees for returns as well.

Once we receive your item, it will undergo a review process, which takes up to 7 business days before your refund is issued.

You can return a gift within 30 days of receiving the item. However, please be aware that the refund will be issued to the original payment method. We cover all additional charges including shipping.

In such cases, we can happily resize your jewelry for you. You can contact our customer support and share your order number.

Our ring sizes correspond to US/Canada sizing. For bracelets, you tightly measure the circumference of your wrist. If you're still unsure of your size, feel free to contact our support team for assistance, or check out our full size guide.

For readily personalized products, you just have to fill out the corresponding field. For custom personalizations, you can visit our Customization Services page. We invite you to contact our support team first for the customizations not readily available on the product page.

Absolutely! We offer fully custom-made pieces. If you have a design in mind, please reach out to our support team, and our design team will be happy to provide a mock-up based on your preferences.

Production of personalized jewelry typically takes between 5 to 8 business days.

Unfortunately, personalized jewelry cannot be returned. However, we do offer a replacement if the product is damaged outside of user error.

We offer various different gift card denominations for your convenience. You can view our gift card here.

You do not have to do anything. We send all of your orders with ready-to-gift packaging.

You can add your personal note as an order note in the cart. We will make sure to ship your order with your requested message.

If you are not sure about the size, we can gladly exchange it within 30 days with the right size given the product is not used or damaged.

You should contact us within 30 days after receiving the item with the order number. We will cover any additional costs and shipping for exchanges and returns.