Refund & Exchange
If you find yourself dissatisfied or required to change your purchase in some way, you are entitled to request a refund.
Atolyestone is able to refund merchandise purchases within 14 days of delivery. In order to be a valid return, the product must be sent back to Atolyestone in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Certified Mail.
Once the product has been deemed an eligible return, Atolyestone will refund the customer the funding spent on the returned products minus shipping and packaging. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the User within 7 days of the refund request. Any item deemed unsuitable for resale due to different packaging, misuse, alterations or damage will not be accepted by Atolyestone and will be returned to the customer. If you wish to exchange the items you purchased for a different size or colour, please contact us. You may be required to pay duties, taxes and other applicable fees during the exchange process, and said exchange depends on the available stock at Atolyestone.
If you have benefited from our complimentary free shipping, you will still be charged a shipping fee + restocking fee of 20 GBP (or equivalent in your local currency) at the time we refund your payment.
If you are returning an item you have received as a gift, you may return said item in exchange for store credit, which will be credited toward a purchase you can make through the online store within one year of exchange. You will be responsible for paying any additional cost differences, shipping costs or other applicable fees. For any further inquiries about these or any other policies we have, please don’t hesitate to contact us
We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 14 days of receiving the items. However, the exchange process can take up to 30 days. In the event of a faulty product or shipment we will cover the shipping costs. For correspondence please use email@example.com
Changing your Mind
It is okay to change your mind. We are happy to exchange or refund your order. However, we must be informed within 14 days of receiving your items. If you are willing to return or exchange some of your items please send them to the following address. For correspondence please use firstname.lastname@example.org
307 LINEN HALL
162-168 REGENT STREET
LONDON W1B 5TE
Please note that for returns or refunds, the shipping costs will be covered by the buyer.
The buyer must use registered / track-able shipping services and inform Atolyestone with the tracking number.