Please note that our client support team are available to reply to your e-mails from Monday to Friday. For further assistance, or if you have any questions, please contact us. Please post your returns and exchanges to the address provided below.
Customer Support Service
Atolyestone Limited, 307 Linen Hall
162-168 Regent Street
W1B 5TE
London / United Kingdom
+44 20 3663 0230
Mon - Fri | 10:00am - 5:00pm (GMT UK )
Atolyestone Limited is a UK registered company.
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Country
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Cost
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Service Description*
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United States
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FREE
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Free Express Shipping (2-5 Business Days) -
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United Kingdom
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FREE
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Free Express Shipping (2-3 Business Days)
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United Kingdom
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£7
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Express Shipping (Next Day)
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Canada
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FREE
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Free Express Shipping (2-5 Business Days)
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EUROPEAN UNION
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FREE
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Free Express Shipping (2-5 Business Days)
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Russia
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FREE
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Standard Shipping (10-15 Business Days)
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RUSSIA
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£29
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UPS Express Shipping (3-5 Business Days)
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REST OF WORLD
Rest of world (182 countries)
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FREE
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Free Express Shipping (4-7 Business Days)
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TURKEY
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FREE*
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Free Shipping 3-5 business days (From Turkey)
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AUSTRALIA & NEW ZEALAND
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FREE
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Free Express Shipping (3-6 Business Days)
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GULF
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FREE
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Free Express Shipping (2-5 Business Days)
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IRAN, ISLAMIC REPUBLIC OF
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FREE*
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DHL Express - Fulfilled by Atolyestone Turkey (2-3 Business Days)
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PAKISTAN
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FREE*
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DHL Express - Fulfilled by Atolyestone Turkey (2-3 Business Days)
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ANGOLA - CHILE - IRAQ - LEBANON
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FREE
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DHL Express - Fulfilled by Atolyestone Turkey (2-3 Business Days)
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JAPAN
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FREE
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Free Express Shipping (2-5 Business Days)
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ISRAEL
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FREE
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Free Express Shipping (2-5 Business Days - Duties NOT Paid)
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ISRAEL
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£29.00
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Express Shipping (2-5 Business Days - Duties Paid)
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Free shipping is available on all orders
Atolyestone process all payments in the local GBP currency. The above USD, CAD, and EUR currencies are approximate exchanges of the original GBP shipping fees.
Complementary Engraving
All designs which you can have engraved to your desire. Available in silver, 10k, 14k, 18k gold.
All Sizes Available On Demand
Size Customization: Bracelets of every size can be produced in our ateliers. Just let us know what your size is and we will have it custom made for you.
Customise Your Gemstone
Different Gemstones: We use CZ as the default stone in our silver bracelets while using genuine black diamonds for our solid gold bracelets. You can
personalise your bracelet by having ruby, emerald or white diamond instead of our default models, should you wish to do so.
Endless Colours
A range of nappa leather & string choices are available upon request. If you would like to view our selection of more than 10 nappa leathers, please contact us.
Personal Message
All orders can be accompanied by a special message to the recipient with our lovely stylish envelope.
Your Creativity is the Limit
If you have something more specific in mind , we can create any custom made item for you.
Simply get in touch with us with your design ideas.
Complementary Engraving
All designs which you can have engraved to your desire. Available in silver, 10k, 14k, 18k gold.
Caring For Your Atolyestone Pieces
Atolyestone jewelry will be naturally beautiful for years to come. However, for long-lasting pieces, you need to know how to care for your jewelry, and we’re here to help!
We recommend that you avoid contact with the following substances:
- Perfume
- Chlorine
- Bleaches and other Cleaning Material
- Hairspray
We do not recommend that you go into the sea or swimming pool with your bracelet as this may damage the jewelry you're wearing.
You can easily polish silver using a soft, lint-free cloth. Silver, like gold, does not do well when exposed to chlorine. Avoid using bleach or swimming in pools or hot tubs when wearing silver jewelry.
How to care for your Silver Bracelets?
If you find yourself dissatisfied or required to change your purchase in some way, you are entitled to request a refund.
Atolyestone is able to refund merchandise purchases within 14 days of delivery. In order to be a valid return, the product must be sent back to Atolyestone in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Certified Mail.
Once the product has been deemed an eligible return, Atolyestone will refund the customer the funding spent on the returned products minus shipping and packaging. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the User within 7 days of the refund request. Any item deemed unsuitable for resale due to different packaging, misuse, alterations or damage will not be accepted by Atolyestone and will be returned to the customer. If you wish to exchange the items you purchased for a different size or colour, please contact us. You may be required to pay duties, taxes and other applicable fees during the exchange process, and said exchange depends on the available stock at Atolyestone.
If you have benefited from our complimentary free shipping, you will still be charged a shipping fee + restocking fee of 25 GBP (≈30 USD or equivalent in your local currency) at the time we refund your payment.
Gift Returns
If you are returning an item you have received as a gift, you may return said item in exchange for store credit, which will be credited toward a purchase you can make through the online store within one year of exchange. You will be responsible for paying any additional cost differences, shipping costs or other applicable fees. For any further inquiries about these or any other policies we have, please don’t hesitate to contact us
Faulty Product
We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 14 days of receiving the items. However, the exchange process can take up to 30 days. In the event of a faulty product or shipment we will cover the shipping costs. For correspondence please use support@atolyestone.com
Changing your Mind
It is okay to change your mind. We are happy to exchange or refund your order. However, we must be informed within 14 days of receiving your items. If you are willing to return or exchange some of your items please send them to the following address. For correspondence please use support@atolyestone.com
ATOLYESTONE LTD
307 LINEN HALL
162-168 REGENT STREET
LONDON W1B 5TE
UNITED KINGDOM
Please note that for returns or refunds, the shipping costs will be covered by the buyer.
The buyer must use registered / track-able shipping services and inform Atolyestone with the tracking number.
